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The ball player accepted to having multiple productive account from the once, so we rejected the fresh complaint. The ball player cannot be sure his membership while the gambling enterprise does maybe not take on his proof target. The brand new gambling establishment explained the ball player asked so you can stop his account before but for particular need, the fresh take off of one’s account was not effective, so that the player managed to deposit and obtained. The gamer expected a refund of their deposit as the his account got signed for multiple-accounting.

Player’s membership might have been closed to own incomplete membership information. – casino grandwild casino

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The new problem are marked while the resolved once the local casino affirmed the new player’s commission strategy and effectively transported the earnings. The ball player out of Germany try experiencing problems withdrawing their earnings owed so you can constant verification. Pursuing the player’s membership ended up being properly affirmed, the player confirmed bill of the fee, therefore we finalized the fresh criticism while the resolved. The ball player out of Austria had stated a gambling establishment added bonus and you will acquired, but their membership is actually after that banned to have violating coverage 7.13. The gamer had insisted one she had played with respect to the laws and her payouts had been out of real cash, not incentive currency. Furthermore, comparable game play was detected out of numerous accounts linked to the player’s account thru Internet protocol address and you can tool cookie.

The gamer out of The brand new Zealand got asked a withdrawal less than 2 weeks just casino grandwild casino before entry that it criticism. The problem is fixed while the user affirmed the detachment was given out. The truth is actually marked while the ‘resolved’ regarding the Complaints Team’s system. Our very own online casino is one you could always faith and you may arrive at as soon as you need to play in the a safe method. We do not help underage gaming and you will condition they within laws.

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The newest Grievances Team investigated the problem and you can called the brand new casino, which considering evidence of a solution from terms and conditions. Because of this, the brand new tips taken by gambling enterprise have been deemed warranted, and the problem is actually rejected. The player of Germany faces an issue with a close account which had a pending detachment of €1300.

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